Nobody reads terms and conditions. So if you read nothing else on this page, read this: cancellations must reach us more than 48 hours before your day trip or course starts. After that we cannot refund, and that includes not turning up on the morning.
Booking and payment
A booking is confirmed once we have received payment for it. We no longer hold spaces on a pay-on-the-day basis — too many of those failed to turn up, and by that point the costs of the empty space have already been spent.
Online we take credit and debit cards through PayPal, and you do not need a PayPal account to pay that way. In the dive centre we take credit cards, PayPal, or cash, including major foreign currencies.
We add no surcharge for card or PayPal payments.
Cancellations and changes
Cancel a confirmed booking more than 48 hours before your day trip or course starts and you get a full refund.
Cancel less than 48 hours before and we cannot refund that day. By then the boat space, the staff, the transfers and the catering are committed and paid for. This applies for any reason at all, including deciding not to dive once you are already on the boat.
If you have several days booked and cancel less than 48 hours before the first of them, you lose that first day and keep the refund on the rest.
One exception on the amount: if you paid by PayPal we cannot refund PayPal’s own fee of 3.5%, because PayPal keeps it regardless of the refund.
If we cancel
We cancel a handful of day trips each year because of weather. Rain is not a reason and we dive in it. High winds, or a forecast of large waves, are — those are what make a small boat dangerous.
When we cancel, you choose: a full refund, or a reschedule.
Medical requirements
Everyone taking a PADI course completes and signs the PADI medical statement before getting in the water. Answer no to every question and you can begin. Answer yes to any of them and you will need a certificate from a doctor confirming you are fit to dive — clinics across Phuket provide this, it takes a few minutes and costs a few hundred baht.
This is not something we can waive or make an exception for. Answering the questions honestly matters more than getting in the water on schedule.
Fees we do not collect
The Phi Phi National Marine Park fee is not included in any price on this site. It is currently 600 THB per diver and 200 THB per non-diver, collected in cash, in Thai baht, by the marine park police, who board the dive boat directly. Please have the correct change ready.
If they do not board on a given day, you keep the money.
What is not our service
Underwater photos and video are offered on the boat by the dive staff, usually for around 1,000 THB. That is their own arrangement rather than a Super Divers service, and nothing on this page covers it.
Who may dive
Under Thai law, only certified divers and students completing a certification course may scuba dive at Phi Phi.
Non-divers and snorkellers are welcome on most day trips at 2,500 THB per day. The King Cruiser wreck trip is the exception: the depth of those sites and the boat traffic in that area make snorkelling unsafe there.